This Privacy Policy explains how Tailor's Touch processes personal data in connection with its website and appointment-led tailoring services in South Africa. It applies to enquiries, consultations, remodelling projects, alterations, and related communications.
We use personal data to respond to enquiries, assess garments and materials, prepare quotes, arrange consultations and fittings, carry out remodelling or alteration work, manage approvals and collection, process payments, maintain internal records, improve site performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or similar operational functions. These parties are expected to handle information for the agreed purpose and to apply appropriate confidentiality and security measures.
We may disclose personal data where required by law, court order, or lawful request from a public authority. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the security and integrity of our systems and records.
Subject to applicable law, individuals may request access to their personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where retention is no longer justified. Some requests may be limited where we must keep records for legal, contractual, or operational reasons.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before acting on a request, and we may decline or limit a request where the law allows.
We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, resolve disputes, and meet legal obligations. When data is no longer required, we take reasonable steps to delete or de-identify it, subject to any lawful retention requirement.
When we update this policy, we will publish the revised version on the website and change the effective date where appropriate. Users should review the notice periodically to remain informed about current practices.
We may collect contact details, enquiry content, appointment information, garment and project details, fitting notes, communication records, payment-related information, and technical data such as device and browser information. Where relevant to a remodelling or alteration request, we may also process images or descriptions of garments, measurements, and preferences provided by the user.
We collect data when users submit an enquiry, book an appointment, request a quote, approve a concept, attend a fitting, make a payment, or communicate with us by phone, email, or form. We also receive limited technical data through website use and may generate internal records during assessment, quotation, work progress, and collection.
We may use essential cookies to operate the site, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.
Users can usually block or delete cookies through their browser settings. Some site functions may not work properly if cookies are disabled. Where the site presents cookie choices, users should use those settings to manage non-essential cookies.
